Privacy Policy
1. Introduction
Ebn Sina Pharmacy ("Ebn Sina", "we", "our", or "us") operates the website: https://ebnsinapharmacyonline.com/
We are committed to protecting the privacy of our customers and ensuring that personal information is handled in a secure and responsible manner.
By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information from users :
2.1 Personal Information
- Full name
- Phone number
- Email address
- Delivery address
2.2 Account Information
- Login credentials
- Order history
- Wishlist and preferences
2.3 Order Information
- Products ordered
- Quantity and pricing
- Delivery details
- Payment status
2.4 Health Information (if applicable)
- Prescription details
- Medication-related information
2.5 Technical Information
- IP address
- Browser type
- Device information
- Website usage data
3. How We Use Your Information
We use your information to :
- Create and manage user accounts
- Process and deliver orders
- Verify prescriptions when required
- Communicate with customers regarding orders and support
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
4. Sharing of Information:
We do not sell or rent personal data. We may share information with trusted third parties to provide and improve our services, including:
- Pharmacy and dispensing teams for prescription fulfillment and healthcare support.
- Delivery and logistics partners to ship and deliver your orders.
- Payment service providers for secure transaction processing.
- Analytics and advertising service providers (such as Google Ads and Google Analytics) to measure website usage, deliver targeted promotions, and improve ad performance.
- Regulatory authorities when required by applicable laws and healthcare compliance regulations.
5. Payment Information
We do not store or have access to full payment details.
Payments are processed securely through authorized payment providers.
6. Data Retention
We retain personal data only for as long as necessary to :
- Fulfill orders
- Process returns and refunds
- Comply with legal and regulatory obligations
7. Data Security
We implement appropriate security measures, including :
- SSL encryption
- Secure systems and restricted access
8. User Rights
Users may :
- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal requirements)
Requests can be made through the contact details provided in Section 13.
9. Cookies
Cookies may be used to :
- Improve website functionality
- Analyze user behavior
- Enhance user experience
Users can manage cookies through browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Technology Platform
The e-commerce platform is supported by third-party technology providers. These providers process data on behalf of Ebn Sina and are required to maintain data security and confidentiality.
12. Changes to This Policy
Ebn Sina reserves the right to update this Privacy Policy at any time. Changes will be published on the website.
13. Contact Information
For any questions or requests:
Website: https://ebnsinapharmacyonline.com
Address: Doha, Qatar
Phone: +974 71228866
