Terms of Service

User Agreement. These Terms and Conditions include the User Agreement, which governs the relationship between you (the Buyer) and the products supplied to you through https://ebnsinapharmacyonline.com/.

Ownership and Acceptance of Terms. This online pharmacy e-commerce website is owned by Ebn Sina Pharmacy W.L.L and is duly registered and licensed in the State of Qatar.

By using this website and its services, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions, including, but not limited to, the User Agreement, Order Policy, Return Policy, Order Cancellation Policy, and Privacy Policy.

If you do not agree to these terms, please do not use the website.

Scope of Terms and Third-Party Links. These Terms and Conditions apply solely to your access to and use of the Ebn Sina Online Pharmacy e-commerce website. The website may include links to third-party websites or services for your convenience. Such links do not imply any endorsement, and Ebn Sina Medical and/or Ebn Sina Pharmacies are not responsible for the content, services, or any liabilities arising from these third-party websites.

Acceptance of Terms. Please review these Terms and Conditions carefully before using the website or placing any orders. By accessing the website and/or placing an order, you confirm your agreement to be bound by these Terms and Conditions.

Access and Changes to Terms. Customers are granted access to the Ebn Sina Pharmacy online store upon creating an account and providing the required personal information. We reserve the right to modify, update, or remove any part of these Terms of Use at any time, and such changes will be posted on our website. It is your responsibility to review the Terms regularly for updates. By continuing to use the website and services, you agree to be bound by any such changes.

Consent to Use of Data. You agree that we and our affiliates may collect and use technical information obtained through the provision of support services. This information will be used solely to improve our products and services and will not be disclosed in a manner that identifies you personally.

By using this website, you expressly consent to the collection and processing of your personal data for the purposes of order fulfillment, regulatory compliance, and service improvement. We are committed to protecting our customers' security and privacy and implement appropriate measures including:

• Collection of personal information necessary to create your account, process billing, deliver products or medicines, and respond to your inquiries. Your information is retained only for as long as necessary to fulfill these purposes.
• Your personal information is used solely to administer and provide the requested goods and services. We do not share your information with third parties except those directly involved in delivering these services.
• Use of security technologies such as firewalls and Secure Socket Layer (SSL) encryption to protect information submitted through our website.
• We do not store or have access to your financial information. All online payments are securely processed by authorized bank processing agents.

We make every effort to review, correct, and update any inaccurate information promptly to ensure the reliability of the content provided on this website.

While we strive to ensure accuracy in all pricing information, product codes, descriptions, images, usage instructions, and specifications displayed on this website may occasionally vary from the actual product. Such variations may result from typographical errors or inaccuracies in information provided by manufacturers or their agents.

Prices do not include delivery charges or additional fees unless expressly stated. Applicable delivery charges and any insurance-related fees will be calculated and added at checkout based on the selected delivery method. All prices and fees displayed on this website are in Qatari Riyals (QAR).

We make every effort to ensure that pricing information is accurate; however, errors may occasionally occur due to technical issues beyond our control. In such cases, we will notify you promptly and provide appropriate steps to resolve the issue.

Please note that product prices and availability, including medicines, are subject to change at any time without prior notice.

While placing an order for products and/or medicines through this website, you will be required to provide personal information necessary for order processing, including dispensing from our pharmacies and delivery through our in-house distribution team.

Customers are encouraged to provide accurate and complete information at checkout to avoid delays or inconvenience in the delivery of purchased items.

In cases where we are unable to proceed with delivery due to incomplete or incorrect information, we will make reasonable efforts to contact you to obtain the required details and complete your order.

Ebn Sina Pharmacy reserves the right to decline or cancel any order at its discretion, including where additional information or verification is required, particularly for orders involving prescriptions or sensitive non-OTC items.

After placing an order and successfully completing payment, you will receive a confirmation email at the address provided. Orders will then be processed by our pharmacy dispensing team within 24 to 48 hours, provided that all required information is complete and accurate, and the products or medicines are in stock.

Please note that same-day delivery cannot be guaranteed, particularly during holidays or peak hours. To track your order status, you may contact us directly at +974 71228866.

While customers may change their orders at their discretion, we strongly encourage you to review the following before confirming your order:

• Verify that the selected item and quantity meet your requirements.
• Ensure the item name and description match the prescription provided by your physician.
• Prescription medicines require submission of a valid prescription issued by a licensed healthcare professional in Qatar. Orders may be rejected or cancelled if prescriptions are invalid, incomplete, or not provided.
• For orders submitted with a prescription, the prescribing physician is responsible for the accuracy and appropriateness of the prescription.

If you have any doubts about a product or medicine, consult your physician or contact one of our qualified pharmacists:

Our online Ebn Sina Pharmacy e-commerce website accepts payment via credit or debit cards.

By providing your payment card details, you confirm that you are at least 18 years old, authorized to use the card, and authorize us — or our payment service provider — to charge the full amount for the items purchased, including any applicable fees or charges under these Terms and Conditions. Orders for which payment is not successfully completed will be automatically cancelled.

Customers will receive an official invoice for their purchases upon delivery.

Under no circumstances shall Ebn Sina Medical Company, Ebn Sina Pharmacies, or any of their affiliates, employees, directors, agents, or suppliers be liable to customers for any indirect, incidental, special, or consequential losses or damages, including loss of profits, goods, or services, even if advised of the possibility of such losses, arising from or in connection with the use of this website.

The information provided on this website is for informational purposes only and does not constitute medical advice. Users should consult a qualified healthcare professional before using any medication.

All content on this website, including text, logos, and images, is the property of the pharmacy or its licensors and may not be used without prior authorization.

By using our online e-commerce website, you agree that these Terms and Conditions, as well as any disputes arising from or in connection with the website, are governed by and construed in accordance with the laws of the State of Qatar.