Return & Exchange Policy

Thanks for visiting Ebn Sina Pharmacy online.

Our valued customers, kindly read carefully to reserve your rights:

Returned or exchanged products may require inspection. If approved, the process is accepted for items which have a manufacturing defect or don't meet standard specifications as per consumer protection laws.

Return or exchange fees:

Returns and exchanges are accepted if you bring the purchased goods yourself to our main branch at City Center Mall - Ground Floor. Or you can choose to request return delivery service, but in that case, you will be charged the same delivery fee as when you purchased the first time.

Return:

You can return the items you purchase from Ebn Sina Pharmacy with a receipt or proof of purchase within 7 days of the date you receive the regular-priced item. In addition, please note:

1. Items must be in the original condition & unopened packaging.
2. Items that were part of a promotion or included as a gift must be returned with the main item.

Refunds are given based on the payment method used. Card payments will be refunded to the same card, or you can use the amount as a top-up to your Ebn Sina Pharmacy online wallet.

Exchange:

You can exchange items within 7 days of receiving the regular-priced item with proof of purchase.

1. Exchange is accepted for damaged electrical items under warranty, if not due to misuse.
2. Promotional or gifted items must be returned with the exchanged item.

Items to return or exchange in 24 hours only:

Medicines can only be returned or exchanged within 24 hours of the time of purchase.

Items excluded from Return & Exchange:

• Items requiring fridge storage under 8°C
• Food products and baby milk
• Pharmaceutical dermo-cosmetics & cosmetics
• Supports, wearables, and personal use items
• Sprays, aerosols, inhalers
• Used wheelchairs, walking aids/supports
• Damaged electrical items beyond warranty period.